Shipping Policy
Thank you for shopping at ISAX LIMITED! We aim to provide you with reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website [yourwebsite.com].
1. Processing Time
- All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped. During high-demand periods, processing times may be delayed. We appreciate your patience.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the shipping destination, package weight, and delivery method chosen. Delivery times vary by location and shipping method:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (EU) | [5-10 business days] | €50.00 |
| Express Shipping (EU) | [2-5 business days] | €120.00 |
| International Shipping | [7-15 business days] | €210.00 |
Please note: Delivery times are estimates and may vary depending on customs processing and other factors outside our control. ISAX LIMITED is not responsible for delays caused by carriers.
3. Shipping Destinations
We currently ship to the following regions:
- Domestic: All countries within the European Union (EU).
- International: Selected countries outside of the EU. Please refer to the checkout page for a full list of available destinations.
If your country is not listed, please contact us at [contact email], and we will do our best to assist.
4. Order Tracking
Once your order has shipped, we will provide you with a tracking number via email, allowing you to follow your shipment’s progress.
5. Customs, Duties, and Taxes
- For EU orders: VAT is included in the final price at checkout.
- For international orders: Your order may be subject to import duties, taxes, or fees levied by the destination country. These charges are not included in your purchase and are your responsibility.
Please contact your local customs office for further details on these charges.
6. Shipping Restrictions
Some products may be restricted from shipping to certain countries due to regulatory, legal, or carrier constraints. If any items in your order are restricted, we will contact you to discuss available options.
7. Lost, Stolen, or Damaged Packages
ISAX LIMITED is not liable for lost or stolen packages confirmed to have been delivered to the address provided at checkout. If your package is marked as delivered but you have not received it, please:
- Verify the delivery address.
- Check with neighbors or others in your household.
- Contact the carrier to resolve the issue directly.
For damaged items, please contact us within 7 days of receiving your order with photos of the damage, and we will assist in arranging a replacement or refund.
8. Contact Us
For questions or concerns regarding our Shipping Policy, please reach out to us.